Question 1

What is CleanQuote?

Accepted Answer

CleanQuote is an online platform connecting customers with trusted professional cleaners across Brisbane and the Gold Coast. Customers can post a cleaning job for free and receive competitive quotes from verified local cleaners.

Question 2

How does CleanQuote work?

Accepted Answer

1. Post your job 2. Receive quotes from verified cleaners 3. Compare quotes, ratings and profiles 4. Accept a quote and book directly

Question 3

Is it free to post a job?

Accepted Answer

Yes. Posting a cleaning job on CleanQuote is completely free for customers.

Question 4

What areas does CleanQuote service?

Accepted Answer

Currently Brisbane and the Gold Coast.

Question 5

What cleaning services can I request?

Accepted Answer

Customers can post jobs for: - Bond Cleaning - House Cleaning - Deep Cleaning - Commercial Cleaning - Office Cleaning - Airbnb Cleaning - End-of-Lease Cleaning - One-off Cleaning

Question 6

Are cleaners verified?

Accepted Answer

Yes. Cleaners are required to submit verification information before approval, which may include: - ABN - Insurance - Police Check

Question 7

How do I choose the right cleaner?

Accepted Answer

Compare: - Quote price - Ratings - Reviews - Cleaner profile - Experience before accepting a quote.

Question 8

When do I receive the cleaner’s contact details?

Accepted Answer

Contact details are unlocked after you accept a quote. Until then, all communication happens through the CleanQuote platform to protect your privacy.

Question 9

How do payments work?

Accepted Answer

Customers pay cleaners directly after confirming the booking. CleanQuote does not currently hold customer funds.

Question 10

What happens if I need to cancel or reschedule?

Accepted Answer

After accepting a quote, you can: - Confirm - Request reschedule - Cancel If reschedule is declined, you may repost the job.

Question 11

How do I join CleanQuote as a cleaner?

Accepted Answer

Sign up through the website and complete your cleaner profile and verification. Once approved, you can start browsing jobs and submitting quotes.

Question 12

Is there a fee to join?

Accepted Answer

Cleaners can join on the Free plan or upgrade to Gold or Platinum for more quoting opportunities and visibility.

Question 13

How do I receive jobs?

Accepted Answer

Approved cleaners can browse jobs, receive job alerts, and submit quotes directly through the platform.

Question 14

Can I choose which jobs I quote on?

Accepted Answer

Yes. Cleaners choose jobs based on location, job type, availability and budget.

Question 15

Can cleaners share phone numbers or business names before a quote is accepted?

Accepted Answer

No. Contact details remain hidden until the quote is accepted. Our AI moderation automatically redacts contact details in chat to keep both parties protected.

Question 16

How does CleanQuote protect customer privacy?

Accepted Answer

Customer details remain private until a quote is accepted. Phone numbers, full addresses, and email addresses are masked until the booking is confirmed.

Question 17

Are chats monitored?

Accepted Answer

Yes. Platform chats may be monitored and moderated for: - Spam - Fraud - Contact-sharing attempts - Abuse - Safety compliance

Question 18

What if I have an issue with a booking?

Accepted Answer

Contact CleanQuote support at admin@cleanquote.com.au and our team will review the matter.

Question 19

How can I contact CleanQuote?

Accepted Answer

Email: admin@cleanquote.com.au Website: www.cleanquote.com.au We aim to respond to all enquiries within 24–48 hours.

Frequently Asked Questions

General

For Customers

For Cleaners

Trust & Safety

Support

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